Trikcode Product
ZukaHQ
WhatsApp Commerce & Operations
Trikcode's own shipped product: a WhatsApp operations assistant that turns chats into structured orders, bookings and payments.
Chats today
312
+18%
Orders captured
86
auto: 71
Payments
$1,940
+9.5%
Response time
28 s
median
Orders from chat, last 12 days
Auto-captured · Assisted
Latest intents
Interactive product view. Interface data is illustrative.
The problem
For millions of businesses, WhatsApp is the storefront, but it is an unstructured one. Orders live in chat threads, payment confirmations get lost, and nothing feeds inventory or accounting.
The system
ZukaHQ sits on the WhatsApp Business API and converts conversations into operations: AI intent detection classifies incoming messages, structured flows capture orders and bookings, payment links close the loop, and a dashboard gives owners a live view of everything moving through chat.
Capabilities
What the platform handles.
- WhatsApp Business API integration
- AI intent detection and message routing
- Order and booking capture flows
- Payment links with mobile money and cards
- Live operations dashboard
- Customer history and re-engagement
Architecture
Designed as one system.
Channels
WhatsApp Business API webhooks, template messaging, media handling
Intelligence
LLM-based intent detection and entity extraction with guarded fallbacks to human handoff
Core
Node.js services for orders, bookings, payments and customer profiles
Data
PostgreSQL for transactional data, Redis for conversation state
Infrastructure
Dockerised deployment with horizontal scaling on message volume
Technology
Next.js · TypeScript · Node.js · PostgreSQL · Redis · OpenAI · WhatsApp API