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Privacy Policy

Last updated: July 11, 2026

1. Introduction

Trikcode Technologies ("we", "us", "our") operates the ZukaHQ platform and related services. This Privacy Policy explains how we collect, use, and protect information when you interact with our products, including through WhatsApp Business messaging.

2. Information We Collect

We collect the following types of information:

  • WhatsApp messages: Text messages, voice notes, and interactive responses you send to businesses using our platform.
  • Contact information: Your phone number and WhatsApp profile name, as provided by the WhatsApp Business API.
  • Order and booking data: Items, quantities, dates, times, and payment status related to orders you place.
  • Payment information: Transaction references and payment status. We do not store card numbers or mobile money PINs — payments are processed by Pesapal.
  • Voice note transcriptions: Audio messages are transcribed using Google Gemini AI for order processing. The audio is not stored after transcription.

3. How We Use Your Information

  • To process and fulfill orders or bookings you place via WhatsApp.
  • To send you order confirmations, reminders, and payment links.
  • To understand your intent using AI (Google Gemini) so we can route your messages correctly.
  • To provide business owners with summaries and tools to manage their operations.
  • To improve our services and troubleshoot issues.

4. AI Processing

We use Google Gemini to analyze message content and voice notes for intent detection and field extraction (e.g., what item you want, when, how many). This processing helps us serve you faster and more accurately. AI outputs are logged for quality assurance but your raw audio is not retained after transcription.

5. Data Sharing

We share your information only with:

  • The business you are messaging: They see your messages, orders, and contact details to fulfill your requests.
  • Payment processors (Pesapal): To process payments you initiate. Pesapal has its own privacy policy.
  • AI providers (Google): Message content is sent to Google Gemini for intent analysis. Google's API data usage policies apply.
  • Meta (WhatsApp): Messages are sent and received through the WhatsApp Business Cloud API per Meta's platform terms.

We do not sell your personal data to third parties.

6. Data Retention

We retain message logs and order data for as long as needed to provide our services and support business operations. You may request deletion of your data by contacting us at team@shiptogether.dev.

7. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), webhook signature verification, and secure credential storage. Access to customer data is restricted to authorized business owners through authenticated sessions.

8. Your Rights

You have the right to:

  • Request access to the data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Opt out of automated messaging by messaging "stop" to the business.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: team@shiptogether.dev